Refund policy

Cancellation
We accept order cancellation before the product is shipped or made.

Once your order has been shipped or is on the way, it cannot be cancelled. If you don’t want it anymore, please follow our return policy to return your order.

You will get a full refund if the order is cancelled. Please note that custom orders cannot be cancelled once they have been placed.

Returns (if applicable)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. A 15% of the product price restocking fee will apply if it's returned without any QUALITY problem.

To be eligible for a return, your item must be UNUSED and in the SAME CONDITION that you received it. Please do not cut, style, colour, wash or wear the hair system. It must be in the ORIGINAL PACKAGING. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@gewigs.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@gewigs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately with related photos or a specific video if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We are responsible for the return cost incurred if it is our fault. However, you'll need to pay the return shipping cost for any personal reasons.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 2-4 weeks for your bank or credit card company to process and post the refund too. In most cases, it only takes a couple of days. If you didn't get your refund in 4 weeks, you should check with your bank account first and make sure there is no problem with the bank. otherwise, please contact our e-mail: sales@gewigs.com