1. Items have been tried on and been worn.
2. Items have been washed or Curled.
3. Customized item
4. Accessories and Gift
Provide your order ID and your account identification to help us search your order.
Please contact us before your return the parcel, since we may change our return address and ship address from time to time.
Please make sure the wig is INTACT and the LACE has NOT been cut.
All packages should be sent via a trackable method.
We are not responsible for packages lost in transit. Customers will be responsible to pay for the postage to return the item.
Cancel your order in 24 hrs we will not charge any fees.
Cancel your order after 24 hrs, we will charge 15% handling fee.
Kindly know you can cannot cancel your order after we ship it out.